Experience

Product Operations Lead - Search & Recommendation

Sep 2021 - Now Shopee

Connect users to what they may want at scale. Leading production operations and business product management for Search & Recommendation across 14 markets.

Manager

Nov 2018 - Aug 2021 EY Digital

Managed the delivery of digital programs for a wide range of clients ranging from Singapore government agencies to the private sectors such as hospitality, education, and transportation, under the Digital and Emerging Technologies practice. Adelphi Digital was acquired by EY and became the Digital Consulting arm of EY Singapore.

Assistant Divisional Head cum Technical Manager

May 2017 - Oct 2018 Adelphi Digital Consulting Group

Learned how to build and sustain a high-performing team. Co-led the division by overseeing, coaching and mentoring a multidisciplinary team of 15 consultants, designers and developers. In 2018, division revenue was increased by 100%, annual employee turnover rate was reduced to 6% from 20% in 2017 and team morale was maintained at a soaring level.

Senior Technical Developer

Jan 2015 - Apr 2017 Adelphi Digital Consulting Group

Architected and led the implementation of marketing technologies including web personalization, A/B testing, email campaigns, user behavior analytics for government agencies and MNCs.

Software Engineer

Jun 2013 - Dec 2014 D-SIMLAB Technologies

First hand experienced what it means to be in a deep-tech B2B startup. Implemented simulation-based business analytics and process optimization solutions for aerospace and semiconductor industries.

Intern

Mar 2012 - Mar 2013 IDG Ventures Southeast Asia

Learned how Venture Capital speeds up the adoption of emerging technologies, media, and telecommunications in South East Asia.

Education

Master of Business Administration

2018 - 2020 National University of Singapore, Singapore

Part-time Liaison Director. Represented the part-time cohort in Student Council. Another journey of discovering one's self.

Bachelor of Science, Computer Science

2009 - 2013 Nanyang Technological University, Singapore

Learned tons of new things, created lots of great memories and made friends for life.

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